|1. Collecting your information
|From time to time, you will be asked to submit personal information about
yourself (e.g. name and email address etc) in order to receive or use
services on our website. These services include newsletters and
competitions, live chats and message boards, personalised services and up to
date discount offers. We will also need personal information in order to
supply other products and services or to help us identify you when you
contact us. When we collect this information we will only do so over a
secure connection. If you communicate with us by email over the internet you
should be aware that the nature of the internet is such that unencrypted
communication may not be secure and may pass through several different
countries on route to us. Please do not email us with confidential or
sensitive information such as your credit card details. We cannot accept
responsibility for unauthorised access to your information that is outside
We may combine this information with other information that we may hold
about you, or have made enquiries of us before. We may also obtain
information from publicly available sources such as the electoral roll, or
other third parties who have a legitimate basis on which to pass on your
We will act in accordance with current legislation and we will provide a
link to our Data Protection Notice every time we invite you to submit
personal information to us. Our Data Protection Notice is given below.
Glasshouse Traders Data Protection Notice
Glasshouse Traders may share the information you provide. We will use this
for administration, marketing, customer services and profiling your
purchasing preferences. We will not disclose your information to our service
providers and agents for these purposes. We may keep your information for a
reasonable period to contact you about our services. For information about
If you give us information about another person, you confirm that they have
authorised you to act for them, to consent to the processing and use of
their personal data in the manner described in this notice and to receive on
their behalf any data protection notice.
You have the right to ask for a copy of your information (for which we may
charge a small fee) and to correct any inaccuracies.
We may record telephone calls for staff training and evidential purposes.
Informing you about products and services
We offer Lifestyle related products. We also offer financial products such
as Insurance, loans and credit cards. We may also share your information
with our business partners. By submitting data to us, you will be indicating
to us and our business partners, your consent to us and them, contacting you
by mail, telephone, fax, email, and SMS/MMS to let you know about any goods,
services or promotions of our own our business partners or other third
parties, which may be of interest to you unless you indicate an objection to
receiving such messages by ticking the box provided.
|2. How we collect information about your visits to our website
|How we collect information about your visits to our website
When you visit our web pages, we will download something called a 'cookie'
to your computer (section 7). We may also collect information using web
beacons (also known as clear gifs or web bugs - see section 10). Our cookies
and Web Beacons provide us with non-personal statistical information about
what you do on the website. For example: the duration of time a page was
viewed, common paths taken through the site, data on screen settings and
other general information. We may also collect information about what other
websites you visit after ours. We use this data to improve the services on
our site and to refine your experience of using our sites.
|3. What we will do with your personal information
|What we will do with your personal information
We will only use your information for the purposes that you would reasonably
anticipate or that we state when we collect it and, where necessary, for
which you have given us your consent. We will not contact you, or pass your
information to our business partners, for marketing purposes unless you have
indicated your agreement that we may do so.
Where we are making arrangements on your behalf we may need to pass your
information to third parties to conclude those arrangements. For example, to
a hotel to make a hotel booking, or to an insurance company to obtain
We are committed to treating your personal data with due care and in
accordance with the data protection principles.
|4. Sensitive information
|We will also collect other sensitive data when providing you with insurance
quotations and policies. This is information relating to your health
generally and also to any relevant convictions. We pass information, which
may include this sensitive data, to the insurance companies from whom we
obtain quotations. We, and they, only use this information to provide you
with quotations and insurance. We will not be able to provide you with
quotes, without this sensitive data.
|5. How to access your personal information
|Please address requests to the Data Protection Compliance Manager, Glasshouse Traders , Unit 8, Devonshire Way, Heathpark Industrial Estate, Honiton, Devon, EX14 1YF
(Please note that a small fee of £10.00 will be charged for dealing with
these requests). If you believe that any of the data we hold about you is
incorrect or being misused or want further information you may contact us at
the above address.
|6. Users aged 16 and under
|If you are 16 or under you must have permission from a parent or guardian
before you give us personal information. If we find that we have received
information from you without the appropriate consent, we reserve the right
to cancel all transactions and services and remove all personal data that
you have supplied. You will be able to re-submit the information when you
have the required permission.
|7. What is a cookie?
|Cookies are text files that identify your computer (through what is known as
an IP address) to our server. For information about what we use these for
refer to section 2. Whilst in some cases it may be possible, we do not use
the IP address as a means of identifying you. You generally have the
opportunity to set your computer to accept all cookies, to notify you when a
cookie is issued, or not to receive cookies at any time. You can do this
through your internet browser. With most browsers, this facility can be
reached via the 'tools' (e.g. Internet Explorer), or 'edit', or "task" (e.g.
Netscape) menu. If you have any problems finding this area, the 'help'
function within your browser will be able to provide assistance. You can
also find more detailed information about cookies and how to manage them on
If you refuse a cookie it may prevent the proper operation of the site or
even prevent your access to certain areas.
|8. What is a Web Beacon?
|Some of our Web pages may contain electronic images known as Web beacons
(sometimes known as clear gifs) that allow us to count users who have
visited these pages. Web beacons collect only limited information that
includes a cookie number, time and date of a page view, and a description of
the page on which the Web beacon resides. These beacons do not carry any
personally identifiable information and are only used to track the
effectiveness of our site or particular campaigns.
You can find more information on Web Beacons, their use and your rights, if
you visit http://www.allaboutcookies.org/
of our data handling procedures, please contact us via the address below,
marking all correspondence for the attention of the Data Protection
|9. Links to other websites
|Our Websites may contain links to other sites outside the group. Neither Glasshouse Traders, are responsible for the privacy and security of these sites.